Support your Infrastructure with our Suite of Managed Services
Atlantic Metro’s hosted Infrastructure and network solutions are fully complemented with our wide breadth of Managed Services. Atlantic Metro employs highly skilled and experienced engineers to deliver unparalleled technical support. As an extension of our customer’s IT staff, we can assist in acquiring, deploying, monitoring and managing your business’s IT infrastructure. From remote-hands in our data centers to managed routers or firewalls to advanced technical assistance, our staff can fully support your core IT infrastructure. We manage a robust nationwide network, a multitude of cloud environments, and Tier III+ data centers in major metropolitan areas across the country, so we are well-versed in troubleshooting system and network issues quickly and efficiently. That problem you’re having? Chances are we’ve seen it many times and know how to re-design, deploy, support, and/or fix it. We provide a variety of Service Plans to meet our customers’ unique business requirements:
Bronze
With our Bronze Coverage Plan, you gain access to our Advanced Monitoring and Trending web portal, allowing you to identify problems, and, upon request, we will remediate problems at our standard hourly rate.
Silver
With our Silver Coverage plan, our Network Operations Center (NOC) will detect events as they occur and notify you via ticket so that you can address the problem. Additionally, this includes all features of our Bronze plan.
Gold
With our Gold Coverage plan, in addition to identifying issues, our Network Operations Center will remediate faults (e.g. server power supply failures) as they occur. This also includes all features of our Silver plan.
Platinum
We will provide Performance Management, remediating issues that may affect network/application performance (e.g. CPU running at 100% for a long period of time). This includes all features of our Gold plan.