Support your Infrastructure with our Suite of Managed Services
Atlantic Metro’s hosted Infrastructure and network solutions are fully complemented with our wide breadth of Managed Services. Atlantic Metro employs highly skilled and experienced engineers to deliver unparalleled technical support. As an extension of our customer’s IT staff, we can assist in acquiring, deploying, monitoring and managing your business’s IT infrastructure. From remote-hands in our data centers to managed routers or firewalls to advanced technical assistance, our staff can fully support your core IT infrastructure. We manage a robust nationwide network, a multitude of cloud environments, and Tier III+ data centers in major metropolitan areas across the country, so we are well-versed in troubleshooting system and network issues quickly and efficiently. That problem you’re having? Chances are we’ve seen it many times and know how to re-design, deploy, support, and/or fix it. We provide a variety of Service Plans to meet our customers’ unique business requirements:
Bronze
With our Bronze Coverage Plan, you gain access to our Advanced Monitoring and Trending web portal, allowing you to identify problems, and, upon request, we will remediate problems at our standard hourly rate.
Silver
With our Silver Coverage plan, our Network Operations Center (NOC) will detect events as they occur and notify you via ticket so that you can address the problem. Additionally, this includes all features of our Bronze plan.
Gold
With our Gold Coverage plan, in addition to identifying issues, our Network Operations Center will remediate faults (e.g. server power supply failures) as they occur. This also includes all features of our Silver plan.
Platinum
We will provide Performance Management, remediating issues that may affect network/application performance (e.g. CPU running at 100% for a long period of time). This includes all features of our Gold plan.
System Administration
Atlantic Metro’s Network Operations Center provide 24/7/365 support for your cloud and/or colocated environments. In addition, we monitor your server usage and provide vital statistics to help you manage your IT infrastructure more efficiently. Our service offerings range from simple remediation of faults to comprehensive performance management, allowing us to act as an extension of your own internal IT team.
Network Management
We can monitor your routers, firewalls, WANs, LANs, SPAM/Web Filters, and other networking equipment 24/7 to identify issues before they become larger problems. And when an alert occurs, our senior network engineers take immediate corrective action, provide real-time communication updates to essential personnel, and follow through to remediate the problem and minimize your downtime. Let us worry about maintaining your network, so you can focus your attention on opportunities to grow your business.
Consulting & Advisory Services
Atlantic Metro helps you evaluate, design, implement and optimize their IT infrastructure. Our consulting engagements have helped many businesses solve their IT infrastructure challenges. Our talented, technical experts’ years of experience and our knowledge of the latest virtual technologies, network configurations, and on-demand platforms for applications and IT delivery allow us to tailor solutions to your specific business objectives.
